Privacy policy

We, the Atlas Institute for Veterans and Families, (“Atlas” or “we”) are committed to respecting your privacy. Your use of our website at and other websites operated by Atlas where this Policy is posted (“websites”) is subject to this Policy as well as the Terms & Conditions. Please be sure to read this Policy before using and submitting information on our websites. By accessing and using our websites you agree to be bound by the terms of this Policy and the Terms of Use

Atlas is committed to providing transparency to its users of its websites with respect to its practices in handling their personal information. To that end, this Privacy Policy is a formal statement of rights and obligations concerning the minimum requirements for the protection of your personal information. It is intended to establish responsible and transparent practices for the management of personal information and to satisfy the requirements of rules established by the Personal Information Protection and Electronic Documents Act (PIPEDA), substantially similar provincial privacy laws, as well as other applicable privacy laws and standards.

  1. Updates to this Privacy Policy
  2. Application and scope
  3. Children’s privacy
  4. Definition of personal information
  5. How does Atlas collect and use my personal information?
  6. How does Atlas share my personal information?
  7. How does Atlas manage consent?
  8. How does Atlas store personal information?
  9. How does Atlas protect personal information?
  10. How do I request access to or correct my personal information
  11. Personal information outside of Canada
  12. Third party websites
  13. Other helpful privacy links and contact information


This Policy may be subject to change, as required to keep current with rules and regulations, as well as new technologies and standards. Any changes will be posted on this page and, if the changes are significant, we will provide a more prominent notice. It is your obligation to ensure that you read, understand and agree to the latest version of the policy.

Should you have any questions, comments or concerns please contact us.


This Privacy Policy generally applies to any personal information (as defined below in the Definition of Personal Information section of this Privacy Policy) collected or generated by Atlas through our websites.

In this policy, we describe and explain how we use and disclose personal information that we collect from people who visit our websites and otherwise interact with us through our websites. It also explains how we use cookies and similar technologies.


Our website is not intended for anyone under the age of 13. No one under the age of 13 may provide any personal information to Atlas.

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.


When used in this Privacy Policy, personal information means “any information about an identifiable individual.” This may include, for example, information you provide to us, such as:

  • your name;
  • contact information;
  • email address.

This can also include information relating to your use of an account you have created on our websites. It may also include other types of more technical information about your use of our websites, as described in the Collection and Use of Personal Information section of this Privacy Policy. However, this technical information is only considered to be personal information when it can identify you as an individual. Personal information that is de-identified and/or aggregated and cannot be associated with an identifiable individual is not considered to be personal information.


We collect personal information directly from you or automatically through your use of our websites.

Companies generally use your personal information for the following purposes:

  • to respond to your inquiries;
  • to meet legal and regulatory requirements;
  • to understand and assess the interests, wants and changing needs of users with a view to improving our websites, our products and services and developing new ones;
  • to conduct market research and data analytics (when possible, we will use your information in an aggregated and/or de-identified format).

We collect personal information for these purposes, and the personal information is collected in a variety of ways, including:


(1) Information You Provide:In many cases, we collect personal information directly from you when you visit or use our websites.

For instance, we may collect your personal information when you:

    1. Register and create an account with us.
    2. Make an inquiry, to adequately respond to it. To do so, we may collect your name, contact information, email address and any information you provide us when you make an inquiry or otherwise contact us through our websites. We will only use this information to provide you with the information requested or to contact you in order to answer your questions and/or requests.


(2) Information We Collect Automatically:We automatically collect technical information about how you interact with our websites, with the goal of improving the content and services offered on our websites, including:

    1. the domain and host from which you access the Internet;
    2. the Internet address of the website from which you linked directly to our websites, if applicable;
    3. the date and time you arrived at our websites and how long you spent on our websites and which pages you visited;
    4. your Internet protocol (IP) address; and
    5. your computer’s operating system and browser software. We treat this information as personal information when it is associated with your account or contact information.


Cookies. Our websites use cookies to maintain user session identity, and to store your username and password locally for ease of access. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future; however, if you disable cookies, our websites will not remember your customizations and cannot help you find what you want on the site most easily. If you accept cookies, you can delete them later by going to the preferences, tools or options menus of your browser.

Google Cookies and Analytics. We use third-party services (such as Google Analytics) to collect, monitor and study information collected automatically – but none of these third-party services will be able to see your personal information. This information is depersonalized and is displayed as numbers, meaning that it cannot be tracked back to individuals. Google Analytics allows us to see information on user website activities including, but not limited to, page views, source and time spent on our website.


We will not share your personal information with others without your consent, other than as provided in this Privacy Policy or as otherwise authorized by applicable law.

Your information may be made available by Atlas to third-parties or service providers to fulfill the purposes for which it has been collected or as set forth in this Privacy Policy. We may share your personal information when authorized by law or as follows:

  • Service providers.We may hire service providers to perform services on our behalf. We provide them with a limited amount of information which is necessary in order for them to provide the services required. They are prohibited from using the information for purposes other than to facilitate and carry out the services they have been engaged to provide or to disclose this information to others. Any service provider to whom we provide personal information is required to keep your information confidential and secure, under written agreements.
  • As permitted or required by law.From time to time, Atlas may be compelled to disclose personal information to third parties, including domestic and international governments or regulators, in response to a law, regulation, court order, subpoena, valid demand, search warrant, government investigation or other legally valid request or enquiry. We may also disclose information to our accountants, auditors, agents and lawyers in connection with the enforcement or protection of our legal rights. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful or to law enforcement, or where required or permitted by law. We may release certain personal information when we have reasonable grounds to believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves, in accordance with or as authorized by law.
  • Business transaction.We may disclose personal information to a third party in connection with a sale or transfer of business or assets, an amalgamation, re-organization or financing of parts of our business. However, in the event the transaction is completed, your personal information will remain protected by applicable privacy laws. In the event the transaction is not completed, we will require the other party not to use or disclose your personal information in any manner whatsoever and to completely delete such information.
  • Aggregated information.Atlas may share aggregated or de-identified information about use of our sites for any lawful purpose, but such information will not identify you or any other individual personally.


By visiting the website, including creating an account, you are providing your consent to the collection, use and disclosure of personal information as set out in this Privacy Policy. In some cases, your consent may be “implied” i.e. your permission is assumed based on your action or inaction at the point of collection, use or sharing of your personal information.

Consent to the collection, use or disclosure of your personal information may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us here; however, without such consent, Atlas may limit the services or products it is able to provide.

You may also withdraw your consent to receiving commercial electronic communications, specifically. If you decide you no longer wish to receive commercial e-mail communications from us, you may opt out at any time by contacting us here. Please note that even if you opt-out of commercial communications, we may still need to contact you with important information about your account.


Personal information will be retained only as long as necessary for the fulfilment of the purposes for which it was collected and for which consent was received, unless otherwise required by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made anonymous. Atlas has developed and implemented detailed retention principles, and will ensure destruction of personal information in a method that prevents improper access.


Under Canadian privacy law, you have the right to access the personal information we hold about you, subject to any legal restrictions. Upon request, which you can submit, we will provide you with access to your personal information within a reasonable timeframe, in compliance with applicable laws.

It is your responsibility to provide accurate, correct and complete information. If you notice any errors in your personal information or need to update it, please let us know through the steps outlined below.


We take the security of your personal information seriously and are committed to protecting your privacy.

Atlas maintains the information collected in an electronic database. Atlas or its agents may exchange such information with each other or with you over the Internet or intranet systems for the purposes of carrying out the services described in this Policy.

Atlas takes reasonable precautions to keep all personal information about websites visitors secure against unauthorized access and use. Please be aware, however, that there is always some risk involved when submitting data over the Internet.


Your personal information may in some cases be transferred to jurisdictions outside Canada. As a result, you understand that your personal information will be subject to the laws of other jurisdictions than Canada and may be available to foreign government authorities under lawful orders and laws applicable in such jurisdictions. Regardless of the Atlas person who processes your information and where it is processed, we will take steps to protect your information in accordance with applicable data protection laws and this Policy.


As a convenience, our websites may contain links to third-party websites. Third-party websites are not covered by this Privacy Policy and Atlas has no control over the information you enter or the cookies your browser accepts while on third parties’ sites. You should examine the terms of service and privacy policies of other web pages whenever you leave a Atlas website. Atlas is not responsible for the privacy practices or the content included on third-party websites.


If you have any questions or comments about the way your personal information collected via our websites is used and handled, please contact us.

Need help?

It’s okay to ask for help!

If you’re struggling or find the content upsetting, speak to a parent, therapist, school counsellor or another trusted adult. They can share tips and ideas to help you feel better. There are other resources available to you too. It may feel tough to reach out for help, but support will be there if you need it.
Kids Help Phone

Call 1-800-668-6868 or text CONNECT or CAFKIDS to 686868

Family Information Line
Call or text 9-8-8 if you or someone you know is in distress. We are not a service provider.